Communication, Service Keys To Productive Client Relationships

I was recently interviewed for the Newman Group’s blog, “Presenting Yourself,” on how PR agencies and all professional services firms can have more productive, positive relationships with their clients.

In it, I covered four essentials to effectively manage client relationships, what can cause a client/firm relationship to sour and how to fix, the differences between tough and abusive clients, the triggers which cause a client to fire a firm, when an agency should fire the client, and the role of training in improving client/firm relationships.

If you find this post of interest, you might also want to review two related posts: Risky Business: Not Setting Mutual Expectations With Clients and You Can’t Manage Client Expectations If You Don’t Know Them

What else do you believe can improve your relationships with your clients?

Ken Jacobs

I’m the principal of Jacobs Communications Consulting, which helps public relations and communications agencies and organizations grow and manage business, and enhance staff performance, leadership and communications skills.We do so via consulting, training, and coaching. To learn more, please click on the “Jacobs Communications Consulting” tab on the top.