Archive: June, 2011

I’m always a bit surprised when I ask agency owners about their recent new business efforts and they bring up the RFPs to which they’ve responded, the new clients with whom they’re trying to find a way in, or the cold-callers they’ve hired in the hopes of getting a hearing with a client on their […]

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In my previous post about training programs, I presented four reasons to train, not only despite the recent tough economy, but because of it. Here are four more: 1) While you want to encourage divergent thinking among your staff professionals, I think you’ll agree that in today’s challenging environment, all team members must be in […]

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A brief video segment about my Learning Roundtable on Managing Millennials, at PRSA Counselors Academy, 2010.

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