Welcome to KensViews, where I share my views on managing public relations and communications agencies, including leadership, growing and managing business, improving client service and relationships, and enhancing team performance, leadership and communications skills.

To learn more about me, my consulting-training-coaching firm Jacobs Communications Consulting, KensViews, or to contact me, please click on the appropriate link above.

The Real Reason Your Team Doesn’t Trust You

#178233674 / gettyimages.com   Today’s guest post is by Mike Figliuolo, the author of One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, and a leadership expert I admire greatly.  Here’s Mike: Your team doesn’t trust you. Honestly. They don’t. Trust is key to effective working relationships; yet, as you climb the corporate [...]

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Leadership Lessons From The Great Recession, Part 4

Last summer I interviewed 10 senior level public relations and corporate communications executives for three articles on leadership for The PR Strategist. One topic that didn’t make its way into any of the articles, but I thought would be of interest, was “What leadership lessons did you learn from the Great Recession?” I shared insights [...]

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Leadership Lessons From The Great Recession, Part 3

    #482491017 / gettyimages.com   “What leadership lessons did you learn from the Great Recession?” That was one of the questions I asked 10 senior level public relations and corporate communications executives while interviewing them on leadership for The Public Relations Strategist. I’ve shared insights from six of them in Part 1 and Part [...]

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Leadership Lessons From The Great Recession, Part 2

As part of a series I on leadership I did for The PR Strategist, I asked 10 public relations agency and corporate leaders “What leadership lessons did you learn from the Great Recession?” Last week I shared answers from Peter Marino, VP-Communications at MillerCoors, Renee Wilson, chief client officer, North America, MSLGroup, Renzi Stone, chairman and CEO [...]

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Leadership Lessons From The Great Recession, Pt. 1

As part of my leadership series for The PR Strategist, I interviewed 10 public relations agency and corporate leaders for their views on a number of issues. One of the questions I asked them was “What did you learn about leadership from the Great Recession?” Here are the answers from four of those leaders, Peter [...]

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Buy This Book. NOW. Spin Sucks by Gini Dietrich

When I heard that my dear friend Gini Dietrich was writing a book about TODAY’s confluence of PR/communications, social media, integrated marketing, content and customer service, things she and the Arment Dietrich her team cover so effectively in the Spin Sucks blog, I thought “Wait, how can a book like this NOT be out of date the day it’s [...]

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How To Fight Your Fear: Fighting Fear, Part 2

Fighting fear is one of the most important things an agency owner, leader, practitioner, or any business person for that matter, can do. In part one of this series on fighting fear, I discussed why it’s so critically important to do so. In this post, I’ll share some tips on how to do so. 1. [...]

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Fighting Fear: Why So Critical

Having worked as, with, and for PR executives for some 30+ years, I’m amazed at how many of us are driven by fear. If you’re one of them, it’s time to start fighting fear. Here are some of the expressions I hear: “I could never ask my client for that.” “I could never ask my [...]

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Business Networking Made Easy, Part 2

Business networking can be a key tool in building a PR agency, or a public relations-communications practitioner’s career. Yet for some, it’s more frightening than public speaking (which many Americans rank as scarier than dying). If you’re in this group, you may benefit from my post, “Get Over Your Fear Of Business Networking.” Others don’t [...]

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Get Over Your Fear Of Business Networking, Pt. 1

Business networking. Everyone needs to do it. And even though we’re in the business of communications, many of us dread it. So here are some tips that will help you lose your fear of business networking. (And for the sake of this post, we’re talking about attending business networking events.) 1. Arrive Early: One of [...]

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